Operating model
Map counter, table-service or multi-point operations.
← Café, Restaurant & Food/Beverage Supply
Café, Restaurant & Food/Beverage Supply · Vivid Group
05A · Category track
POS Systems
Service technology
Category direction
05AFrame the point-of-sale requirement around the service model, operating flow, number of service points and the information the team needs to manage.
The category brief starts with the guest journey and operating workflow before the appropriate system direction is developed.
Define the requirement
Four inputs shape the category brief.
Start with the operating context, then develop the appropriate direction through controlled review points.
Service points
Define the number and role of required operating stations.
Workflow
Clarify ordering, payment and management requirements.
Implementation
Coordinate the approved scope with the project programme.
One connected scope
Develop the category within the complete service concept.
The category brief starts with the guest journey and operating workflow before the appropriate system direction is developed.
Once the brief is agreed, its requirements can be coordinated with the relevant beverage, service, equipment, presentation and guest-space tracks.
Start a category brief
Discuss the pos systems requirement.
Share the operating environment, quantity, customization direction and destination so the category scope can be developed around the project.
Discuss your requirements ↗